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Customer Info Guide

LOCAL TELEPHONE COMPANIES GENERAL INFORMATION

How to Reach Frontier ...................................................See Below Calling Instructions .........................................................................6 How to Reach Other Area Codes ......................................................................................8 Local Phone Service Providers .................................................... 2 International Calling .........................................................................9 Local ZIP Codes ..............................................................................9 Telephone Safety .............................................................................9

THE BASICS AND BEYOND

Customer Rights and Responsibilities ...........................................10 Doing Business With Frontier- Emergency Preparedness .............................................................11 Installation, Billing, and Repair .................................................... 3 Frontier General Manager Letter ...................................................14

Frontier

In a hurry and need to find name, address, phone number for a

Nationwide

business, family member or a friend? DIAL 411 and get the

411

information you need FAST! ............ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas.

CENTRO HISPANO DE FRONTIER

How to Reach Frontier

Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin

FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN

Clientes Residenciales ............................................ 1-800-921-8101

SERVICES, CALL:

Clientes Comerciales .............................................. 1-800-921-8102 Residential Customers ........................................... 1-800-921-8101

INTERNET FROM FRONTIER

Business Customers .............................................. 1-800-921-8102 Visit us at ..................................................................... www.frontier.com Residential Customers ........................................... 1-800-239-4430 Business Customers .............................................. 1-800-239-4430

FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES

Contact us on the Internet at ....................................... www.frontier.com Residential Customers

BURIED CABLE

Monday - Friday 8:00 a.m. - 6:00 p.m. Voice & TTY ........................................................... 1-877-462-6606 72 hours before you dig or drill, please call ............................................................................ 811

FOR QUESTIONS ABOUT YOUR BILL, CALL:

.......................................................... or 1-800-922-0983 Residential Customers ........................................... 1-800-921-8101 Business Customers .............................................. 1-800-921-8102

PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING

Visit us at ..................................................................... www.frontier.com

PAY PHONES, CALL:

Independent Payphone Providers

FOR PROBLEMS WITH YOUR TELEPHONE SERVICE:

Orders & Billing ................................................... 1-888-608-8028 Visit us at ..................................................................... www.frontier.com Repair ................................................................... 1-888-608-8028 or call: Frontier Payphones ................................................ 1-888-608-8028 Answered 24 hours a day including holidays Residential Customers ........................................... 1-800-921-8104 Business Customers (five lines or less)................ 1-800-921-8104

Moving? Call ........................................................................1-800-921-8101

Business Customers (six lines or more)............... 1-800-921-8104

FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, CALL

Relay South Carolina Text Telephone (TTY) Customers ............................................................ 7-1-1 or 1-800-735-8583 Voice ................................................. 7-1-1 or 1-800-735-2905

Not all services are available in all areas.

ASCII.................................................. 7-1-1 or 1-800-735-7293

066010

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