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GENERAL INFORMATION

You do not have to pay for calls to 700/900/976 numbers that do not follow federal

Customer Rights & Responsibilities

regulations. You have the right to question charges for billed telephone purchases or calls to Telephone Solicitors 700/900/976 number information service providers. This process begins when A telephone solicitor is a person who calls to ask you to buy something or to you call or write your local or long-distance telephone service provider, using the make a donation. State and federal laws require that telephone solicitors who call telephone numbers listed on your telephone bill, within 60 days of receiving the residences must: identify themselves and the business they represent by name, statement showing the charges in question. identify the purpose of the call, and provide a telephone number where the solicitor Should you question charges on your telephone bill, your local or long-distance or the company can be reached. Additionally, a telephone solicitor can't legally call a telephone service provider must respond to your request within 40 days unless the residence before 8:00 a.m. or after 9:00 p.m. dispute is resolved within that time. Automatic dialing announcing devices must be disconnected from your line within If a billing error has occurred, your local or long-distance telephone service provider 30 seconds of the termination of the call. must correct the error and notify you of the correction. Your account will be Keep in mind these requirements do not apply to telephone solicitations made at credited for the disputed amount pending investigation. The company providing the your request, solicitations made in connection with an existing debt or contract, or service, however, may attempt to collect the disputed amount even in cases where calls from a telephone solicitor with whom you have a prior or existing business a billing error has occurred. Your local or long-distance telephone service provider relationship. will furnish you with the name, telephone number and address of that company so If you use a credit card to purchase goods or services from a telephone solicitor, the you can contact them directly.

CUSTOMER INFO GUIDE

seller must (unless the seller is a public charity, an organization exempt from federal If there is no billing error, your local or long-distance telephone service provider income tax under the Internal Revenue Code 501 [c] [3]): will furnish you a written explanation of why no error was found and, upon request, Offer a full refund for the return of undamaged and unused goods within seven days provide you with documentary evidence of why you were billed for the charges in after you receive the goods or services (the seller must process the refund within question. You will have a minimum of ten days to pay the disputed amount. Failure 30 days after you either return the merchandise or cancel an order that you have not to pay such amount may be reported to a credit reporting agency or be subject to received) or collection. Involuntary blocking may also be imposed so that you will be unable to make 700/900/976 number calls from your telephone. Provide you with a written contract fully describing the goods and services being offered, the total price charged, the seller's name, address, and phone number, and Neither your long-distance nor your local telephone service may be disconnected any terms and conditions affecting the sale. if you choose to withhold payment for telephone-billed purchases or calls to 700/900/976 numbers. However, you must continue to pay for all charges on your National "Do Not Call" List bill that are not part of the disputed amount. If you wish to have your name and telephone number placed on a list to not receive If your local or long-distance telephone service provider fails to follow the billing telemarketing calls, you may register by calling toll-free 1-888-382-1222 or online at and collection procedures mandated by federal regulations any disputed amount up https://www.donotcall.gov/. to $50 may be forfeited to the customer. Threatening or Obscene Phone Calls Should you have questions regarding any of this, please call your local or long-distance telephone service provider using the telephone numbers listed on your bill. If You Receive Obscene or Nuisance Calls, Follow These Suggestions: Other Telephone Service Laws and Practices Advise children to do the same Throughout the Customer Info Guide, we've told you about many of the rules and regulations that govern telephone service. Here are some other important things you Making threatening, obscene, or nuisance calls is a violation of state and federal laws. should know: If you receive a threatening call, report it immediately to the police. Many optional phone services -including Caller ID Services, Call Block, and Your local telephone service provider furnishes telephone service without regard to Call Trace- are available in some areas and can help prevent annoying calls. race, nationality, color, religion, sex, disabilities, or marital status. Your local telephone Often, changing your telephone number will resolve the problem. service provider is regulated by the South Carolina Public Service Commission. A complete copy of rules and regulations governing telephone service is available from Call the Frontier Nuisance Bureau, toll-free, at 1-888-637-9625 for more the commission or from your local telephone service provider. information or assistance. The Public Service Commission of South Carolina (PSC) regulates many Recording Phone Calls telecommunications carriers and other investor-owned utilities operating within the Phone calls can be recorded, but certain requirements apply. The use of a recorder state of South Carolina. Inquiries and complaints by utility consumers should be without a warning tone is illegal. A short "beep" heard about every 15 seconds directed to the South Carolina Office of Regulatory Staff (ORS), an agency charged while you are on the phone indicates that your conversation is being recorded, ask with representing the public interest in utility regulation. Before contacting the ORS, the person with whom you are talking to disconnect the recording device. These consumers should first contact the telecommunications carrier(s) providing their local requirements don't apply to Federal Communications Commission (FCC) licensed and/or long distance services and allow them the opportunity to resolve the concerns. broadcast stations that record telephone calls solely for broadcast over the air. If the matter is not resolved to a consumer's satisfaction by the telecommunications carrier(s), the next step available to a consumer is to contact the Consumer Services 700/900/976 Numbers Division of the ORS. The ORS Consumer Services Division may be reached by calling Telephone numbers beginning with 700/900/976 provide information to callers at a 1-800-922-1531 toll-free within South Carolina or by calling (803) 737-5230 within cost-per-call basis. Examples could be road reports, dial-a-joke, horoscopes, stock the Columbia area during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday market reports, or ski conditions. You will be charged for these calls at the rate (except state holidays). Consumers may also contact the Consumer Services Division established by the information provider. Your local telephone service provider bills you, by completing the On-Line Consumer Complaint/Inquiry Form on the ORS web site at on behalf of the provider, for these charges. If you don't want anyone in your home www.regulatorystaff.sc.gov or at: State of South Carolina, Office of Regulatory Staff, making 700/900/976 number calls, contact your local telephone service provider. The 1401 Main Street, Suite 900, Columbia, SC 29201. first time you request blocking of 700/900/976 number calls, there is no charge. If you To contact the South Carolina Public Service Commission, you may write to: cancel the blocking and then request to have it reinstated, you may be charged. PUBLIC SERVICE COMMISSION

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To cancel 700/900/976 number blocking, you must submit 101 Executive Center Dr., Suite 100 written authorization to your local telephone service provider. Columbia SC 29210 Customer Billing Rights for 700/900/976 Number Calls General Information.803-896-5100 Your local telephone service provider furnishes billing service for long-distance The rates and practices for telephone service now in effect are subject to change. All companies and companies offering 700/900/976 number information services. The telephone numbers are owned by your local telephone company, which has the right to Federal Telephone Disclosure and Dispute Resolution Act gives you the following rights change any number as may be required. regarding 700/900/976 number calls and telephone-billed purchases:

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