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THE BASICS AND BEYOND

Deferred Payment Plan You won't be required to pay any new bill that is not past due if that bill did not provide the sole basis for the disconnection. If you cannot pay your bill by the due date, we may be able to offer you a deferred payment plan. Please call Frontier's Customer Contact Center, at one of the following We may be able to postpone the disconnection if the loss of telephone service will toll-free numbers, for more information: create a medical emergency for a member of your household. You will, however, be required to commit to an equitable payment arrangement for the overdue amount. For Residential customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-921-8101 more information, call your billing center, toll-free, at 1-800-921-8101. Business customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-921-8102 Please Note: Your service won't be disconnected if any of the following situations Text Telephone (TTY) customers call Frontier through the Relay South Carolina. (Please apply: see page 6 for calling instructions.) Failure to pay for a different class of service than that being provided to the Frontier Credit Limit Policy location of your account Your Payment Record Can Affect Your Long-Distance Service Late payments by a previous occupant at your address, unless the occupant is a current member of your household We've changed our credit policy for all residential customers who do not have an established record of paying their bills in full and on time. Failure to pay an amount currently involved in payment dispute and resolution procedures. (You must, however, pay the entire amount of your bill(s) that is not If you're affected by this change, you'll find the following phrase beside the Total

CUSTOMER INFO GUIDE

in dispute. Settlement of the disputed amount should take place once the dispute Amount Due on your bill's Summary Page: is resolved. Settlement of disputed amounts should not exceed 60 days under any circumstances.) "If payment is not received by the Due Date, your long-distance Failure to pay directory advertising charges or any other non-regulated service service may be restricted." charges If this phrase appears on your bill and the total amount is not paid by the Due Date, Directory Assistance Charges your long-distance service may be blocked until the overdue amount is paid. Service restrictions will not occur for disputed amounts when a complaint is pending. Frontier Directory Assistance has millions of directory listings available. If you're looking for a telephone number and can't find it in this directory, our operators can Access to local phone service and 9 1 1 emergency services will not be blocked. help. Questions about Frontier's credit limit policy or our quick and easy payment options? Call us toll-free at: Our directory service consists of a combination of automated and live operator functions. In order to provide you with quick service and accurate numbers when using Residential customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-921-8101 the voice recognition feature, remember to keep background noise to a minimum; Text Telephone (TTY) customers call Frontier through the Relay South Carolina. (Please provide only the information requested at the time, (extra information, such as spelling see page 6 for calling instructions.) a word, hinders the system search); and speak with a regular speed and tone to your voice. Payment Options Within the United States, you can locate a long-distance number by calling You can pay online, by automatic bank payment, phone, or by mail. Online: Visit National Directory Assistance, 411. (You do not need to know the area code.) For a www.frontier.com to sign up to receive and/or pay your bill electronically online. small fee you can request up to two listings-at the start of your call, please tell the Direct Payment Option: Enroll in automatic bank payment by completing operator that you will be requesting more than one listing. Note: National Directory information on the back of your bill and mailing it with your payment. You can also Assistance is not available in all Frontier serving areas. Prices are subject to change. enroll by phone at 1-866-545-1732. Pay by Phone: Call Within your local calling area, there may be a small fee for each Directory Assistance 1-866-545-1732 to pay electronically by debit card or electronic check-a call. You may request two numbers at a time-at the start of your call, please tell convenience fee applies. Mail: Use the return envelope enclosed with your bill. the operator that you will be requesting two listings. (Charges do not apply to local Do not send cash. Directory Assistance calls from hospitals or from customers who are unable to use the Disconnect Service phone book because of a permanent disability.) Your telephone service can be disconnected for non-payment of your monthly bill. If If you don't know the actual name, you may also search for a business number this occurs, a "Notice of Account Past Due" for the late payment will be sent to you and by requesting a "type of business." An operator will provide up to three randomly your service will be disconnected if payment is not received within five days. (Required selected business listings in your local area that fall into the requested type of business payment following disconnection will include all late charges and reconnection charges. category. Please say "Category Search" after dialing 4 1 1 to access this service The A deposit may also be required to re-establish your credit.) cost is the same is a Local Directory Assistance call. Additionally, telephone service can be disconnected for the Can't find pen and paper to write down the number? Simply press 1, and the following reasons: number you requested from Directory Assistance is automatically dialed for you. Completed Directory Assistance Call Completion calls will be charged to your phone Failure to comply with the terms of a payment agreement bill in addition to any other applicable Directory Assistance charges. This service is not applicable to non-published numbers nor will the service be provided to toll-free and Failure to comply with deposit or credit arrangements cost-per-call numbers. (Please see page 8, Area Code listings under WATS and CPC.) Failure to remove unauthorized attachments from Frontier equipment (lines, etc.), after written notice Repair Failure to stop abuse or misuse of telephone equipment and/or service, after For repair service, please contact Frontier Repair Resolution Center at one of these toll- written notice. Abuse or misuse may be defined as calls made in a profane, free numbers or: obscene or frightening manner. Visit us at . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.frontier.com

066010

Abandoning telephone service without notice to Frontier Residential customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-921-8104 Tampering, in any manner, with Frontier equipment Business customers (five lines or less) . . . . . . . . . . . . . . . . . . . . . 1-800-921-8104 Your service can usually be reconnected within 24 hours of one Business customers (six lines or more). . . . . . . . . . . . . . . . . . . . . 1-800-921-8104 of the following occurrences: Text Telephone (TTY) customers call Frontier through the Relay South Carolina. (Please Frontier's receipt of the full overdue amount that resulted in the service see page 6 for calling instructions.) disconnection, or verification by Frontier that the conditions that warranted the service disconnection have been eliminated. Before contacting Frontier, please read the following information. It will help you and your Frontier customer service representative identify what is wrong with your phone. You enter into a deferred payment plan agreement with Frontier and remit any required initial payment.

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