Phone Service Pages
You are protected by state and federal regulations that guide the way telephone companies do business. There are also things you can do to help protect your privacy and safety. Some consumer guidelines are listed here. participate in certain additional federal other firms. Customers with non-listed
Pay Per Call Service Information
eligibility programs. or non-published numbers are never What "900" Numbers are included on the lists. Lifeline discounts on voice service include Private companies offer a variety of Do not give your telephone credit card a transfer restriction (port freeze) for 60 informational programs using phone number to anyone who calls and asks for days. This means that you are unable to numbers that begin with "900." There the number. obtain the Lifeline discount on service is a charge for calls to these numbers.
Obscene or Harassing Phone Calls
with another provider for 60 days from Charges for "900" calls appear on the Interexchange Carrier page of your the date that your current voice service Call your local telephone company for bill. "900" calls contain an introductory Lifeline discount began. Lifeline discounts information on how to handle these types disclosure message specifying types of on broadband services are available of phone calls. It's against the law to to participants of federally recognized charges, time necessary to complete the make obscene or threatening phone calls. aid programs and is limited to certain call, and an option to disconnect without Telephone harassment is a crime. Penalties broadband services. Broadband speeds charge at the end of the introductory include imprisonment and/or a fine. must be 10 Mbps download and 1 Mbps message. upload or faster to qualify. Lifeline
Billing Name & Address Disclosure
The price and content of "900" services discounts on broadband include a transfer When you place a calling card call or are the responsibility of the companies restriction (port freeze) for 12 months. accept a collect call or third-number that provide the information. This means that once Lifeline broadband billed call, your telephone company is How to Block Calls to "900" Numbers Lifeline discounts begin, you will be unable required to provide your billing name to obtain a Lifeline discount with another Your local telephone company will assist and address to the telecommunications provider for 12 months if you switch your you in blocking calls from your line to service provider that handled the call, if service. Certain exceptions to the transfer "900" numbers. that provider requests. Your telephone restrictions may apply. company will continue to provide Other Questions About "900" Numbers billing name and address information to See http://www.lifelinesupport.org/ls/ If you have a complaint or dispute about telecommunications service providers for change-my-company.aspx for more the "900" services, call the interexchange other account matters, such as customer information. carrier. Services that contain illegal or service, servicing your account, to prevent sexually explicit material are not fraud or when you move from one location The Lifeline discount is available for only allowed. Nor is your telephone service to another. one telephone or broadband service per disconnected for disputes about household and can be on either wireline payment of "900" charges.
South Dakota Do-Not-Call Register
or wireless service. A household is defined for the purposes of the Lifeline program South Dakota law does not allow solicitors
as any individual or group of individuals to call numbers subscribed to the Do Several programs provide financial help who live together at the same address Not Call Registry and provides for a civil depending on your circumstances. The and share income and expenses. Lifeline penalty against those that violate that law. Low-Income Energy Assistance Program service is not transferable, and only eligible (LIEAP) provides money to qualified To register for this free service with the Do consumers may enroll in the program. customers who need help with winter Not Call Registry, see below: Consumers who willfully make false heating bills. Also, the major energy statements in order to obtain a Lifeline Sign-Up is Free utility companies have their own financial discount can be punished by fine or assistance programs to help their Register online at www.donotcall.gov imprisonment and can be barred from the customers. Or Call Toll Free. . . . . . . . . . . 888 382-1222 program. TTY. . . . . . . . . . . . . . . . . . . . . . . 866 290-4236
Lifeline Assistance Program
If you have questions or believe you If you have problems registering, please may qualify for these benefits, please CenturyLink participates in a program to contact the South Dakota Public Utilities call your CenturyLink Customer Service make residential telephone or broadband Commission at 800 332-1782 or Representative at 1-888-833-9522 or visit service more affordable to eligible low- www.state.sd.us/puc. www.centurylink.com/TAP. income individuals and families. This
8-1-1 Call Before You Dig
program, established by the Federal
Unwanted Sales & Survey Calls
Communications Commission, offers A call to 8-1-1 connects the caller with the If you receive unwanted sales and/or discounted basic local service to qualified state One-Call Notification System whereby survey calls, please take the following customers. In addition, service deposits the caller can request the location of steps: are generally waived for customers underground facilities. State law requires Be skeptical of offers that sound too electing to place toll restriction on their that everyone planning to excavate (or good to be true; they usually are. lines. Monthly charges for toll restriction otherwise disturb the ground) must first Report companies using questionable will be waived for customers requesting to call the state one-call notification center at sales practices to the Better Business have that restriction on their account. least two business days, but not more than Bureau or your State Attorney General's 10 days, before the work is scheduled to office.
Who Is Eligible For Assistance?
start. Except in emergencies, requests to Disconnect computer-generated calls by locate underground facilities made after Eligible customers are those that meet hanging up your telephone for 12 to 15 5 p.m. Local Time, or on weekends and eligibility standards as defined by the FCC seconds. holidays, will not be dispactched until 7 and state commissions. Residents who live Call your local telephone company to a.m. the next business day. This service is on federally recognized Tribal Lands may have your name removed - at no charge available 24 hours a day, 7 days a week, qualify for additional Tribal benefits if they - from any lists that they may lease to and is a free call.
6 Consumer Tips
2017 DexPrevious Page